Testimonials

“FA Solutions was recommended by Knowledge Elements to assist with financial aid for our adult program. Their service has been most excellent. They go above and beyond what we ask. They are an organization of integrity. They collaborate very well and offer superb customer service to our students and staff.”

Dr. Jim Ellis, Former Senior Vice President and Dean, Professional, Online & Adult Studies Arizona Christian College

“Vermont Law School is small mission-driven and student-centered institution. We didn’t want to work with a big consulting firm. FA Solutions provided us with the regulatory expertise, policy guidance, and personnel support to see us through a transition period. Rob, Annette, and the rest of their team felt like part of our family; always responsive and focused on student satisfaction.”

John D. Miller Jr.,’09, Associate Dean for Enrollment & Marketing, Vermont Law School

“We began our relationship with FA Solutions in 2014 during a major transition in our financial aid office. FA Solutions stepped in and offered a full-service solution, and kept our process running smoothly. The staff has been very professional, knowledgeable, and great to work with. Our financial aid is always processed in a timely manner, and we never have to worry about if it’s being handled properly.”



Angela Heppner, Vice President of Business Affairs, Messenger College

“FA solution’s has a knowledgeable and responsive staff that demystifies Title IV regulations. Unique borrower situations are handled with ease and professionalism. Help with any Title IV issues are a phone call or email away. No second guessing what I think is the right answer or doing research. I call the experts at FA Solutions.”

Kevin Henry, Controller & VP for Finance and Operations, Evangelical Congregational Church & Evangelical Theological Seminary

“I have had nothing but positive results from FA Solutions since the inception this past 2015-2016 school years. They provide timely responses to any inquiries about student files, as well as providing great service to our office.”



Dana Mingo, Director of Financial Aid, Dallas Christian College

“The growing volume of prospective student inquiries and award estimates combined with our limited ability to add new staffing were the two key elements that determined that a Third-Party Servicer was the best solution for our future student needs. FA Solutions offers end-to-end servicing of the financial aid process and is able to ensure that our school meets regulatory and processing requirements. It is exactly the relationship we were in search of. FA Solutions’ processors relieving our college of administering the FA award system, by providing the expertise that ensured full governmental compliance, leaving our staff to concentrate on other areas of priority was the best part of our “conversion” aid year.”

Lisa Hawker, FA Manager, Mountainland Applied Technology College, Lehi, Utah

“We had used the same servicer for about ten years and found that they no longer seemed to fit our needs. Serendipitously, FA Solutions contacted us a couple of years ago and we started doing business with them. I will tell you frankly, I couldn’t be happier. Rob, Brenda and their team go out of their way on a daily basis to address any needs we have. No call or email is too petty, no question goes unanswered, and no request goes unfilled.

Their online interface is easy to learn and makes document uploading a breeze. I have found that I understand the whole process much better since FA Solutions took over. And the big plus is that our annual audits have been virtually perfect since we started working with them. Again, I couldn’t be more pleased with the switch we made.”

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Dan Bilich, Director, National Institute of Massotherapy

“The Student Experience Center team at FA Solutions is an integral part of the Admissions and Financial Aid operation at St. Francis College (SFC). True partners in mission, FA Solutions serves an extension of our teams. Whether answering our main admissions and financial aid lines, entering data into our SIS, or doing what they do best, calling prospective students and developing relationships with Future Terriers, they are in incredible support to our team. FA Solutions has helped lead a resurgence in enrollment.”

Robert Oliva, Director of Recruitment, Office of Admission – St. Francis College

“We reached out to FA Solutions when we had a temporary staffing shortage right as we began our new packaging cycle. For the next number of months, we had an on-call team well versed in all aspects of Financial Aid and who also had strong Banner experience. The consultants was responsive, accurate, and were motivated self starters who were quickly able to assist with everything from alternative loan processing, to packaging, to follow up with our students.



Thank you FA Solutions! You helped us through a critical time and I highly recommend your support services!”

Joanne Sullivan M.B.A. Director, Student Financial Services

TE/CIC-TE Liaison Officer, St. Thomas Aquinas College