“FA Solutions has exceeded all of my expectations of a Third Party Servicer. FA Solutions is compliant, timely, detail-oriented, and thorough. You can trust FA Solutions to keep your school up to date with compliance. Their customer service is excellent and they pay careful attention to your school. I am really happy with the service I’ve gotten with FA Solutions. I recommend FA Solutions to anyone processing Title IV aid.”
Amita Garg, Campus Director, Infotech Career College
“The Technical College of the Lowcountry (TCL) is extremely pleased with our partnership with FA Solutions. FA Solutions has provided us with excellent service and quality outcomes. They are client-driven and have worked to find the best solutions for us.”
Nancy Holt Weber, Vice President for Student Services, Technical College of the Lowcountry
“FA Solutions was recommended by Knowledge Elements to assist with financial aid for our adult program. Their service has been most excellent. They go above and beyond what we ask. They are an organization of integrity. They collaborate very well and offer superb customer service to our students and staff.”
“FA Solutions provided Schenectady County Community College with outstanding expertise and resources to navigate us through a heightened period of activity during a period when we were challenged with staffing issues in our Financial Aid Office. Customer support is FA Solutions specialty! Our institutional call for support from FA Solutions was answered quickly. FA Solutions partnered with our campus to provide high-quality service to our student body during this peak period. Thank you, FA Solutions.”
“Vermont Law School is small mission-driven and student-centered institution. We didn’t want to work with a big consulting firm. FA Solutions provided us with the regulatory expertise, policy guidance, and personnel support to see us through a transition period. Rob, Annette, and the rest of their team felt like part of our family; always responsive and focused on student satisfaction.”
“We began our relationship with FA Solutions in 2014 during a major transition in our financial aid office. FA Solutions stepped in and offered a full-service solution, and kept our process running smoothly. The staff has been very professional, knowledgeable, and great to work with. Our financial aid is always processed in a timely manner, and we never have to worry about if it’s being handled properly.”
“FA solution’s has a knowledgeable and responsive staff that demystifies Title IV regulations. Unique borrower situations are handled with ease and professionalism. Help with any Title IV issues are a phone call or email away. No second guessing what I think is the right answer or doing research. I call the experts at FA Solutions.”
“I have had nothing but positive results from FA Solutions since the inception this past 2015-2016 school years. They provide timely responses to any inquiries about student files, as well as providing great service to our office.”
“Having electronic processing capabilities in the 2014-15 and current Federal Aid Years marked a positive new era in the history of nearly a decade of manually processing Student Financial Aid. Nevertheless, this was an extremely difficult decision to make. The growing volume of prospective student inquiries and award estimates combined with our limited ability to add new staffing were the two key elements that determined that a Third Party Servicer was the best solution for our future student needs. FA Solutions offers end to end servicing of the financial aid process and is able to ensure that our school meets regulatory and processing requirements. It is exactly the relationship we were in search of.
FA Solutions’ processors relieving our college of administering the FA award system, by providing the expertise that ensured full governmental compliance, leaving our staff to concentrate on other areas of priority was the best part of our “conversion” aid year. We look forward to continuing to utilize their processing systems in future aid years, and getting better at allowing them to do most of the work for us!”
“We had used the same servicer for about ten years and found that they no longer seemed to fit our needs. Serendipitously, FA Solutions contacted us a couple of years ago and we started doing business with them. I will tell you frankly, I couldn’t be happier. Rob, Brenda and their team go out of their way on a daily basis to address any needs we have. No call or email is too petty, no question goes unanswered, and no request goes unfilled.
Their online interface is easy to learn and makes document uploading a breeze. I have found that I understand the whole process much better since FA Solutions took over. And the big plus is that our annual audits have been virtually perfect since we started working with them. Again, I couldn’t be more pleased with the switch we made.”