PRIVACY POLICY

1. Information We Collect

Information you give us

When you fill out a form, subscribe to our newsletter, chat with us, or otherwise contact us, we collect the information you provide, which may include:

• First and last name
• Email address
• Phone number (including mobile number)
• Job title
• School or institution name
• The contents of your message or chat conversation
• Your choices about receiving text messages and marketing emails

Please do not submit Social Security numbers, FSA IDs, or student financial information through our website forms or chat. If you are a student with a question about your financial aid, please contact your school's financial aid office.

Information collected automatically

When you visit the Site, we and our service providers automatically collect certain information using cookies and similar technologies, including:

• IP address and approximate location derived from it (city, state, country)
• Browser type, device type, operating system, and language settings
• Online identifiers, such as cookie IDs
• Pages you visit on the Site, the time and duration of your visits, and the page you visited before submitting a form
• The website, search engine, advertisement, or campaign link that referred you to the Site
• Interactions with our emails, such as whether an email was opened or a link was clicked

How these are combined

If you submit a form or chat with us, we may connect the information you provide with your past and future activity on the Site (such as pages viewed and content downloaded). This helps us understand your interests and respond to you more effectively.

2. How We Use Your Information

We use personal information to:

• Respond to your inquiries and requests
• Follow up with you by email, phone, or text message about our services (text messages are sent only with your consent; see Section 4)
• Send newsletters and marketing communications you have signed up for
• Manage and prioritize business inquiries, including assessing which inquiries are the best fit for our services
• Understand how visitors use the Site and improve its content and performance
• Measure the effectiveness of our marketing and, where permitted, show you relevant advertisements on other websites
• Protect the Site against spam, fraud, and abuse
• Comply with legal obligations and enforce our terms

We do not use personal information to make decisions that produce legal or similarly significant effects about you based solely on automated processing.

3. How We Share Your Information

• Service providers. We use vendors to operate our business, and they process personal information on our behalf under written contracts that restrict their use of it. These include our customer relationship management, website analytics, and chat platform (HubSpot); website analytics (Google Analytics); our email marketing platform (Brevo); website hosting (Hostinger); business email (Microsoft); website email delivery (Twilio SendGrid); spam protection (Google reCAPTCHA); our text messaging provider; and marketing and web development contractors who work on our behalf.
• Advertising partners. From time to time we advertise on platforms such as LinkedIn and Google. When we do, these platforms may collect information about your visit to the Site through cookies and similar technologies, and use it to measure our ads and show you advertising on other websites. Under some state privacy laws, this may be considered "selling" or "sharing" personal information, or "targeted advertising." You can opt out at any time (see Section 6).
• Legal and safety. We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of FA Solutions, our clients, or others.
• Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.

We do not sell personal information in exchange for money, and we do not share personal information with third parties for their own direct marketing purposes.

Mobile information: We do not share or sell mobile phone numbers or text messaging opt-in data with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers that help us deliver text messages.

4. Text Messages

If you opt in to receive text messages from FA Solutions, we will use your mobile number to send messages related to your inquiry and our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase. See our Terms of Use for full text messaging terms.

5. Cookies and Similar Technologies

Cookies are small files stored on your device. We use the following categories of cookies and similar technologies:

Category	Purpose	Examples
Strictly necessary	Required for the Site to work, including security, form submission, and remembering your cookie choices. These cannot be turned off.	Website session and security cookies; HubSpot cookie consent preference; Cloudflare bot protection
Security	Protect our forms from spam and automated abuse.	Google reCAPTCHA
Analytics	Help us understand how visitors use the Site and connect form submissions with Site activity. Used only if you accept analytics cookies.	HubSpot analytics cookies (for example, __hstc, hubspotutk, __hssc); Google Analytics cookies (for example, _ga, _ga_*)
Functionality	Support features such as live chat.	HubSpot chat cookies
Advertising	Measure our ads and show relevant advertising on other sites. Used only if you accept advertising cookies.	LinkedIn and Google advertising tags, when we run campaigns

 

You can manage your choices at any time using the Cookie Preferences link in the footer of the Site. You can also block or delete cookies through your browser settings, although some parts of the Site may not work properly if you do.

Google Analytics. We use Google Analytics to measure traffic and how visitors use the Site. Google collects information such as the pages you visit, how you arrived at the Site, and your device and browser, and provides us with reports. We have configured Google Analytics so this information is not used for advertising. You can learn how Google uses this information at https://policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics on all websites with Google's browser add-on at https://tools.google.com/dlpage/gaoptout.

6. Your Choices

• Opt out of targeted advertising, selling, and sharing. Click Your Privacy Choices in the Site footer, decline advertising cookies in our cookie banner, or enable Global Privacy Control in your browser (see Section 7). You can also email privacy@getfasolutions.com or call (877) 853-5002.
• Marketing emails. Click "unsubscribe" in any marketing email, or email us at privacy@getfasolutions.com. We may still send you messages related to an inquiry you made.
• Text messages. Reply STOP to any text message.
• Cookies. Use the Cookie Preferences link in the Site footer, or your browser settings.

7. Global Privacy Control and Do Not Track

Global Privacy Control (GPC). We honor GPC signals. If your browser sends a GPC signal, we will treat it as a request to opt out of the selling or sharing of your personal information and of targeted advertising for that browser, and for any account or profile we can connect to that browser. You can learn more at https://globalprivacycontrol.org.

Do Not Track. Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for responding to these signals, the Site does not respond to Do Not Track signals. Please use GPC or our cookie banner instead.

8. How Long We Keep Information

How long we keep personal information depends on our relationship with you:

• Prospective clients and other business contacts: up to 3 years after your last interaction with us, such as submitting a form, registering for or attending a webinar, opening or clicking one of our emails, or speaking with our team.
• Clients and former clients: for the length of our business relationship and up to 7 years afterward, for business records, tax, legal, and audit purposes.
• Website activity collected through cookies: for the periods set by each cookie (see Section 5), and as part of your contact record for the period above that applies to you.
• Unsubscribe and do-not-contact requests: for as long as needed to honor them. We keep only the minimum information needed for this, such as your email address or phone number and your preference.
• Records of privacy requests: 24 months, as required by law.

We may keep information longer if the law requires it or if it's needed to resolve a dispute or enforce our agreements. When information is no longer needed, we delete or anonymize it.

9. How We Protect Information and Where It Is Processed

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections to the Site and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

FA Solutions is located in the United States, and the Site is intended for visitors in the United States. Information collected through the Site is processed in the United States, and some of our service providers may store or process it in other countries, including in the European Union. When they do, they are bound by contracts that require them to protect it.

10. Your Privacy Rights and Additional Information for State Residents

Rights available to everyone

Regardless of where you live, you may ask us to:

• Tell you what personal information we have about you and give you a copy
• Correct inaccurate personal information
• Delete your personal information
• Stop selling or sharing your personal information, and stop using it for targeted advertising
• Stop sending you marketing communications

Additional rights under state law

Residents of California and certain other states have rights under their state privacy laws, including the California Consumer Privacy Act (CCPA). These may include the rights to:

• Know the categories and specific pieces of personal information we have collected about you, the categories of sources, our purposes, and the categories of third parties to whom we disclose it
• Delete personal information we collected from you
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information, targeted advertising, and profiling that produces legal or similarly significant effects
• Limit the use of sensitive personal information (we do not collect sensitive personal information through the Site)
• Not be discriminated or retaliated against for exercising your rights. We will not deny you services, charge different prices, or provide a different quality of service because you exercised these rights.

Personal information we collect, in California's categories

In the past 12 months, we have collected the following categories of personal information through the Site:

Category	Examples	Collected?	Disclosed to service providers?	Sold or shared for advertising?
A. Identifiers	Name, email, phone, IP address, cookie IDs	Yes	Yes	Online identifiers only, when we run ad campaigns
B. Personal information under California Civil Code §1798.80(e)	Name, phone, employment information	Yes	Yes	No
C. Protected classification characteristics	Age, race, gender	No	—	—
D. Commercial information	Services you asked about or considered	Yes	Yes	No
E. Biometric information	Fingerprints, voiceprints	No	—	—
F. Internet or other electronic network activity	Pages viewed, referring pages, email interactions	Yes	Yes	Yes, when we run ad campaigns
G. Geolocation data	Approximate location from IP address (not precise location)	Yes	Yes	No
H. Audio, electronic, visual, or similar information	Call recordings	No	—	—
I. Professional or employment-related information	Job title, employer or institution	Yes	Yes	No
J. Non-public education information	Student education records	No (not collected through the Site)	—	—
K. Inferences	Your likely interests and how well our services fit your institution	Yes	Yes	No
L. Sensitive personal information	SSN, financial account numbers, precise location	No	—	—

 

Sources. We collect personal information directly from you, automatically from your browser or device, from our service providers, from publicly available sources such as institutional directories, and from business data providers that supply professional contact information.

Purposes. We collect and use each category for the business and commercial purposes described in Section 2.

Retention. We keep each category for the period described in Section 8.

Minors. We do not knowingly sell or share the personal information of consumers under 16.

How to submit a request

• Email: privacy@getfasolutions.com
• Toll-free phone: (877) 853-5002

We will confirm receipt of your request within 10 business days and respond within 45 days. If we need more time (up to an additional 45 days), we will let you know why.

Verification. To protect your information, we will verify your identity before fulfilling a request to know, correct, or delete, usually by matching information you provide (such as your name, email address, and phone number) with information we already have. Opt-out requests do not require verification.

Authorized agents. You may use an authorized agent to submit a request on your behalf. We may require the agent to provide your signed written permission and may ask you to verify your identity directly with us.

Appeals. If we decline to take action on your request, you may appeal by emailing privacy@getfasolutions.com with the subject line "Privacy Request Appeal." We will respond in writing within 60 days, explaining the action we took or did not take and why. If your appeal is denied, you may contact your state attorney general.

11. Children's Privacy

The Site is intended for business professionals and is not directed to individuals under 18. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share the personal information of anyone under 16. If you believe a child has provided us with personal information, please contact us at privacy@getfasolutions.com and we will delete it.

12. Student Records We Process for Client Institutions

When we provide services to a college or university, we may process student information, including education records and financial aid data, on behalf of that institution. That information is governed by our agreements with the institution and by applicable laws such as the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley Act (GLBA), not by this Privacy Policy. Students with questions about their records should contact their institution.

13. Changes to This Policy

We review this Privacy Policy at least once a year and may update it from time to time. When we do, we will change the "Last updated" date above. If we make significant changes, we will post a notice on the Site.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

FA Solutions, LLC
Attn: Privacy
600 1st Ave North, #302
St. Petersburg, FL 33701
Email: privacy@getfasolutions.com
Toll-free: (877) 853-5002
Phone: (727) 300-6336