New Financial Aid Regs Are Here (OB3)
Are You Prepared? Are You Really?
Staffing shortages, burnout, and processing backlogs are delaying responses to student calls and emails, leaving financial aid teams overwhelmed and students frustrated.
FA Solutions provides experienced financial aid professionals and scalable shared or outsourced solutions to support financial aid processing operations and student communication.
Real People. Real Expertise
FA Solutions partners with colleges as an extension to their team to strengthen financial aid operations and navigate compliance with confidence. Powered by experienced, full-time higher education financial aid professionals, we deliver consistent, reliable results institutions and students can depend on.
Our Difference:
Full-Time W2 Team
Unlike many competitors, we rely on full-time experts, not just consultants.
Decades of Experience
Our leadership team has been in higher ed financial aid for over 25 years.
Custom Solutions, No One-Size-Fits-All Approach
Tailored services based on each school's needs.
Get in Touch
Why FA Solutions?
We're an Extension of Your Team
We don't just offer services; we integrate with your operations.
No Forced Platform Changes
We work with your existing financial aid software.
Real Customer Service, Not Automated Responses
Immediate access to real experts.
Our Services
1. Financial Aid Processing & Compliance
Slow, unresponsive third-party services are frustrating. We offer seamless financial aid processing:
- Works with Most Major Student Systems – No need to change platforms. We support Anthology, Colleague, Banner, PowerFAIDS, Regent, Campus Café, and more.
- Live Customer Support – Real-time assistance all day during working hours—no ticketing queues.
- Full Compliance Oversight – We ensure audits and program reviews don’t become major issues.
2. Financial Aid Staffing
Staffing shortages are costly and disruptive. Our staffing solutions have doubled client revenue from $30K to $60-70K annually:
- Long-Term, Dependable Staff – No short-term fixes. We provide reliable financial aid professionals.
- Built-in Redundancy – Our model provides 2-3 professionals per role, ensuring coverage.
- Flexible Support Models – We integrate seamlessly into your team, whether remote, hybrid, or on-site.
3. Student Outreach & Communication
Colleges struggle with effective student communication. We offer a full-service contact center for:
- Inbound & Outbound Support – Phone, email, and mass text messaging options.
- AI-Powered Two-Way Texting – Students prefer texting over calling. We offer real-time messaging.
- Custom Outreach Programs – Schools can send mass messages to notify students about missing information or deadlines.
4. Financial Aid Consulting & Operational Strategy
Many schools don't know they have compliance risks until it's too late. Our consulting services include:
- Regulatory & Operational Assessments – Prevent costly audit findings and fines.
- Title IV Approval & Accreditation Support – Expert guidance through regulatory requirements.
- HCM1 & HCM2 Support – Many servicers avoid these cases. We excel at helping schools regain financial stability.
Client Success Stories
How We've Helped Schools Like Yours
- Large University – Doubled efficiency while reducing financial aid staff turnover.
- Mid-Sized College – Improved student engagement by 30% through proactive outreach.
- Small Private School – Cleared financial aid application backlog in under 60 days.
Frequently Asked Questions
Getting started is simple. We begin with a quick consultation to learn more about your needs and goals, and to make sure we're the right fit for your organization. From there, we’ll walk you through next steps and recommend the best solution for you—no pressure, just clarity.
Our pricing depends on multiple factors, including institution size, pain points, experience levels needed, and systems used. We are highly competitive, but we are not a discount service.
We help reduce the risk of audit findings, compliance violations, and financial instability by offering tailored solutions that ensure institutions meet regulatory requirements.