Frequently Asked Questions
If your questions are not answered here, please contact us.
Answer: This is a great question
These seem to be the two most common complaints we hear about other servicing organizations. Our answer is simple. Our processing turnaround time is typically less than 48 to 72 hours for a normal student file. A challenging verification student will take additional time. It is important that both the school and FA Solutions understand that we have the same goals in mind; efficient and accurate processing of student files. We have to work together to make sure that data and documents are received timely and accurately to ensure efficient processing in a compliant fashion.
We heavily staff each of the schools we serve, even the smallest of Institutions. If one of our staff is out sick or on vacation, we are fully aware that your school still needs to be supported. For that reason, multiple people are trained to support each school partner. It is a costly approach to running a company however, we have found that it provides the absolute best level of service and support to our school partners.
We also offer multiple platforms of communication between the school’s financial aid department and our FA Solutions team. You’ll be able to reach our team via phone, email, and YES, even instant chat for almost immediate communication when needed.
Answer: It depends on the institution that we’re serving.
For schools that do not have their own financial aid system, we typically use our system, Regent Award. This is offered to our servicing clients through a strategic relationship we have with Regent education, a financial aid software as a service (SaaS) solution provider. For these types of schools, the use of this financial aid technology is included in our servicing cost structure. It is a cloud-based system that allows the school to track their student financial aid progress in real time, 24 hours per day, 7 days per week. You’ll be able to view the student awards, as well as, see and upload any missing documents that may be needed for verification.
For our school partners that have their own financial aid system such as Campusvue, Powerfaids, Ellucian Systems, Empower, CAMS, etc., we can process financial aid for the school directly in the school’s financial aid system. This is typically the chosen method because of the ease of onboarding. Since there is no need for complicated data integration to an external system, we are typically able to onboard these types of institutions in a matter of one week or less, since there is much less setup and configuration needed.
Answer: FA Solutions can provide staffing for most any interim or long term financial aid position
From our perspective today, there is a severe shortage of qualified financial aid candidates throughout much of the country. We are seeing vacancies at even the most senior levels in financial aid departments. FA Solutions provides interim or long-term staffing in the following levels:
- Financial Aid Director
- Assistant director
- Financial Aid Processor and or verification
- R2T4 calculations
- Student support (inbound or outbound emails and or phone correspondence)
Furthermore, as a third-party servicing firm that has fully embraced technology, we are usually able to provide staffing remotely, which saves the college a significant amount of financial resources by not having to charge for travel, lodging, meals, and other miscellaneous expenses normally incurred when interim staffing is required to be done on site at the institution itself.
Answer: Almost exclusively W2 employees
We have a large staff of full-time W2 employees for all of our day-to-day operations, leadership, and consulting. Occasionally when we have some overflow work or a short term or specialized project, we are fortunate to have a great network of highly experienced independent financial aid consultants that provide support to us internally for these special engagements. All of our employees, as well as our independent consultants are covered under our corporate professional liability insurance program, and must adhere to the same culture of service as the rest of our organization.
Answer: You can’t!
Ok, that was our attempt at humor and why not have a little fun?
The truth of the matter is that it’s not as simple as “just signing up”, and you can’t just compare prices of one service over another, since business models can differ significantly. As you know, the world of financial aid is more complicated than ever and we should get to know a bit about each other before engaging. We’ve shared some information about us, and the next step would be to share some information specifically about your institution’s challenges, and of course its goals as it relates to a financial aid partnership. Just as it’s important for a school to be selective about the servicer they chose, we also believe FA Solutions should use care in selecting future school partners that we will support. We want to engage in relationships that are a genuine good fit, and have a great probability for success. Relationships are important to us, and we prefer to have a genuine partnership instead of just a vendor-client engagement. We’ll take a long term, enjoyable relationship over a quick sale any day.
We also understand that it can take a significant amount of time to earn the complete trust of a potential school partner, and only a split second to lose it. For that reason, we believe that once we earn the trust of the school and we’re engaged in a supportive partnership that it’s in our best interest to always attempt to over deliver.
FA Solutions’ processors relieving our college of administering the FA award system, by providing the expertise that ensured full governmental compliance, leaving our staff to concentrate on other areas of priority was the best part of our “conversion” aid year. We look forward to continuing to utilize their processing systems in future aid years, and getting better at allowing them to do most of the work for us!”